REGISTRATION and PAYMENT


Why do I need a candidate profile?

The personal data you provide in your candidate profile is the information we need to be able to enter your registration details into the IELTS software programme.  The details you provide will be printed on your Test Report Form so please pay careful attention to avoid typing and other errors.  Once you have created your profile, you will be able to log in at any time to continue the various registration steps. 

How can I amend the details in my profile?

If your profile has not yet been approved, you just need to login, click on the candidate profile link and retype the information.  If your profile has already been approved you can only do this if you do not have a current test reservation.  Please note that if you amend your profile, it will need to be approved again before you can continue with the registration procedure.

What happens if I obtain a new passport between reserving a test and test day?

Wherever possible, if your passport is due to expire, you should apply for a new one BEFORE reserving a test.  If your passport details change after your reservation is confirmed, you will not be able to amend the data in your profile and must bring both your old and new passports on test day.  Our administration staff will amend the entry in the IELTS database so that the correct information is printed on your TRF.  There is an administration fee of 50,000 rials for this service.

I am confused about the different photos needed for registration

When you present your documents at the speaking test or on test day, you need to bring a recent, passport sized, colour photo.   This should be the original photo you used before you scanned it onto your profile but NOT the same as the one in your passport.

When you upload your photo as part of the online registration procedure, the photo has to be scanned to a different size and format.  This is because the special IELTS software programme used to print your photo on your desk label and TRF, is only able to import square shaped photos which are under 10kb in size.

I cannot scan my photo to under 10kb.  What should I do?

Please follow the exact instructions on the uploading photo step of the registration procedures.  This is the method recommended by the IELTS technical team in Cambridge.  If you cannot resize it yourself, we offer a free service to help you.  Please email your unedited photo to photo@ieltstehran.com.  Providing the original quality is good, the resized photo will be returned to you within 48 hours ready to upload onto your profile.

Why have my profile and photo not been approved yet?

IELTS Tehran aims to approve all candidate profiles within 48 hours.  If your profile has not been approved within this timeframe it is usually because you have not entered your ID number correctly or because you have uploaded a poor quality photo.   6 days after creating your profile, an email will be sent asking you to correct the data or photo, so please check your inbox and spam folders regularly.

How can I change my photo?

If your photo has not yet been approved, you just need to login, click on the photo link and upload another one.  If your photo has already been approved, you can only do this if you do not have a current test reservation.  Please note that if you change your photo, it will need to be approved again before you can continue with the registration procedure.  

What if I want to update my photo but my reservation status does not permit me to amend it?

Please make sure your photo is updated BEFORE you reserve a test.  If you fail to do this, you need to bring your new photo to the test so that we can upload it onto the IELTS database before it is printed onto your TRF.  There will be a 50,000 rials administration fee for this service.

Why has my profile been deleted?

If candidates do not enter all data correctly and/or do not upload a suitable quality photo, their profile will automatically be deleted 8 days from the date it was first created.

Can I use the same profile to register for current and future tests?

Yes.  Once your profile has been approved, it will remain in our database so that you can login and go straight to step three whenever you wish to reserve a test place.   Note that candidates are responsible for ensuring their profile data and photo remain up-to-date and any amendments must be made BEFORE reserving a test.

Which test dates can I register for?

When you want to choose a test date, a list of available tests and modules will be seen.  You simply need to click on an “open” date on the timetable page of www.ieltstehran.com.  This action results in you obtaining a reservation number for that test date. 

How many tests can I register for?

Each profile can have one test reservation at a time.  If you do not remit the test fee, your reservation will be cancelled in 5 days and you can then reserve another test date.  If you have a confirmed reservation you cannot reserve another test until your first test has taken place.  Depending on availability, this might be anything from a week to a couple of months later.  If you do not have an urgent deadline, please consider other candidates who do and who might miss out if you have registered unnecessarily.  We advise all candidates to wait until the results of their first test before signing up for a second test.  

What happens if I select the wrong date or test module?

Our system has a prompt to ensure you make the correct selection before clicking "yes".  If you still make a mistake, you need to wait 5 days without remitting the test fee for automatic cancellation.  You will then be able to reserve your correct date and module.

Where do I remit the test fee?

The bank account details are given in step 4 (payments) of the online registration procedures.  You cannot access the payments section before selecting a test date and all payments must be made AFTER making your reservation.  Refunds will NOT be given to candidates who remit the fee first and are unable to reserve a test date later.

Can I pay the test fee online?

Currently, all candidates will have to remit the test fee in person at a local bank.  For future tests, it may be possible to pay by debit card online and an announcement will be made on our site to inform candidates of this new option.

How long does it take to approve my payment?

IELTS Tehran aims to approve all payments within 24 hours of you entering your bank receipt number and scanning your bank receipt.  Most receipts are checked after the site closes at 10pm, so you will usually receive your confirmation email overnight.

Why can’t I remit the test fee first and then register?

Due to fluctuating currency exchange rates, the fee might vary with different tests.  You will not have access to the bank account details until the first 3 steps of the registration procedure have been carried out successfully.  This is for your benefit to ensure you can reserve the test date of your choice, instead of paying and then discovering your preferred test date is no longer available.

Candidates who are registering for the second time are also advised to follow the registration steps in order, as refunds will NOT be given if you pay first and fail to reserve a test later.

What happens during the 5 day period after reserving a test date?

When you have selected your test date, a place will be reserved for you for 5 days.  During this time, you have to pay the test fee, enter your bank receipt number and upload your bank receipt.  If you do not do so, your reservation will be cancelled and the place will become available for another candidate.  You will have to start from step 3 again if you still wish to register, and your original test date may no longer be available.

What happens if I remit the test fee but fail to upload the receipt within the 5 day period?

Your reservation will automatically be cancelled and you need to reserve another seat on the same or another test.  This time, you will be able to upload your receipt immediately.

What happens if I remit the test fee, fail to upload the receipt and cannot reserve another test afterwards?

If this happens, please write to testfee@ieltstehran.com with your first test reservation code and bank receipt number and a brief description of your efforts to try and reserve another test. 

What happens if I remit the test fee, then change my mind and do not want to confirm the reservation?

Please see the section on our transfer/cancellation policy below.  An administration fee will apply.

When I check the timetable, the test I want is closed.  A few days later it is open.  Why?

Each test has a limited capacity which is filled up on a first come, first served basis.  When all places are filled up the registration session will close.  However, some of the candidates will still be at the 5 day reservation stage and if they fail to remit the test fee during that time, their places will be released and registrations for that test date will open again.

Automatic cancellations of unpaid reservations occurs overnight and candidates will be able to check the timetable at 09:30 to see if any places have reopened or not.  If the status message says "open, register" the test will reopen at 10:00.  If the status is still "Reopening Soon" there will be no activity that day.

Can I access my profile at all times?

When registration is disabled, either overnight or during holiday periods, candidates cannot create or amend their profiles.  This is to ensure that we are able to approve all profiles and photos as quickly as possible.

What is meant by registration status?

This feature shows you whether all stages of your registration have been approved or not.  You will receive 3 emails during the registration process - one to approve your profile and photo and a second one to inform you of your reservation number.  You will see a tick for each of these at the top of the status box.  When you remit the test fee and this has been verified, you will receive your third email and your status will be fully approved, which means the registration is confirmed.  This is denoted by a tick at the bottom of the status box. Occasionally, we will need to contact a candidate if it appears some of the personal data is incorrect and this will delay full approval.

What is your cancellation and transfer policy?

IELTS regulations do not permit cancellation or transfer requests made within 5 weeks of the test.  Before this deadline you can log into your profile, click on the transfer/cancellation icon (visible only after you log in) and follow the step by step instructions.  There is an administration fee for this service.

What happens if I reserve a second test but then don't need to take it because I get the bandscore I need in my first test?

If you sign up for multiple tests in the same month and obtain the results you need after the first test, you cannot obtain a refund for the other tests.  This is why we ask you wait for the results of each test before registering for another one.   Otherwise, all transfers and cancellations are subject to the 5 week rule and administration fee - please see above.

What happens if I am absent on test day?

If you fail to turn up at the test, you will lose your full test fee.  However, if your absence was due to a medical emergency, bereavement or other unforseen circumstance, please print and fill out the IELTS Refund/Transfer Form and the Official, Signed Evidence Form and return to info@ieltstehran.com by 16:00 5 days after test day.  BOTH forms must be returned.

For Saturday tests, your deadline is 16:00 on the following Wednesday and for Thursday tests, your deadline is 16:00 on the following Monday.

Please note: absentee candidates MUST fill out the IELTS form and cannot use the automatic transfer/cancellation feature.  The administration fee still applies and in the case of cancellations, it takes 2-3 months for your refund to be processed.

Other questions

If you have any questions which are not answered above, please email our registration department at testfee@ieltstehran.com